Privacy Policy
Effective Date: september 24, 2025
Janus is a product of Talvern (“Talvern,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect information when you use Janus.
Janus is revenue governance software designed for senior living operators.
1. Information We Collect
A. Account Information
When facilities use Janus, we may collect:
Name
Work email address
Company name
Role or job title
Login credentials
B. Operational Data
Janus processes operational intake data such as:
Call metadata (time, duration, source)
Lead contact details (name, phone, email)
Intake timestamps
Follow-up activity logs
Task status and response time metrics
Janus is designed to track revenue workflow and intake performance.
C. AI Processing
If AI features are enabled, Janus may process:
Structured call summaries
Lead classification data
Urgency indicators
Objection tags
Janus does not require storage of full medical records to operate.
2. What We Do Not Collect
Janus is not intended to store:
Full medical charts
Clinical documentation
Treatment records
Customers are responsible for ensuring they do not upload protected medical data beyond what is necessary for intake tracking.
3. How We Use Information
We use collected data to:
Operate and maintain Janus
Track intake and follow-up performance
Generate revenue leakage reports
Provide occupancy forecasting
Improve platform functionality
Provide customer support
We do not sell customer data.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect data, including:
Encrypted connections (HTTPS)
Role-based access controls
Secure cloud hosting
Access logging
No system can guarantee absolute security, but we take data protection seriously.
5. Data Retention
We retain operational data as long as your organization maintains an active Janus account.
You may request deletion of your account data by contacting us at:
privacy@talvern.com
6. Third-Party Services
Janus may integrate with third-party services such as:
Telephony providers
CRM systems
Email/SMS providers
Cloud hosting providers
These services may process data in accordance with their own privacy policies.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal data
Request correction
Request deletion
Object to certain processing activities
Requests may be submitted to:
privacy@talvern.com
8. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
9. Contact Us
If you have questions about this Privacy Policy, contact:
Talvern
United States
privacy@talvern.com